Your account controls are in the Account section at the bottom of your MyHydroscape dashboard. It shows your name and email, and it has two buttons: Sign out and Delete Account.
Your name comes from the account you signed in with. If you signed in with an email link instead, the dashboard asks you for a name the first time and uses that.
There is no name field to edit afterwards, and we do not ask for your country at all. If your name is wrong on the dashboard, email info@hydroscape-group.co.uk and we will change it.
Tap Sign Out in the Account section. You'll be returned to the MyHydroscape landing page with the sign-in options. Next time you sign in, everything is as you left it.
Signing out on one device doesn't sign you out on others — you'd need to sign out separately on each.
There is no download button for this yet. Email info@hydroscape-group.co.uk from the address you signed in with and ask for a copy of your data. You have a right to one and we will send it, records and photographs included. It is a job someone does by hand, so allow a few days.
If you want a copy before you delete your account, ask for it first. Once the account is gone we cannot tell which records were yours.
Open MyHydroscape, scroll to the Account section, and tap Delete Account. The app then asks you to confirm a second time, and lists what goes and what stays. Nothing happens until you confirm.
What is erased
- Your sign-in account, so you cannot sign in again
- Your profile: your name and your email
- Your badges
- Any push notifications you had switched on
- Your entry on our mailing list
- The private copy of your name and email held against each of your records
What stays, with you taken off it
The records themselves stay. The counts, the dates, the locations, your notes and your photographs all remain in the dataset as scientific observations, with no name, no email and no account behind them. The reporter id on each one is replaced, so nothing links them back to you or to each other.
We keep them because the dataset is the point. A cormorant counted at a water in 2024 is still evidence for a licence application in 2027, whether or not the person who counted it is still recording. Pulling records out when somebody leaves would make the whole thing unreliable.
So: your identity goes, the sightings do not. Know that before you tap it.
How long it takes
The request goes in as soon as you confirm and is picked up straight away. The page shows you where it has got to, and signs you out when it is finished. If it fails it tells you why, and you can email us.
This cannot be undone. There is no restore and no grace period. If you want a copy of your records, ask for it before you delete the account.
Deleting the account anonymises your records. If you want the records themselves taken out of the dataset as well, email info@hydroscape-group.co.uk and say so. We do that one by hand, after checking the request came from you, so it is slower than the button.
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